Aggregate scores on all sites have become untrustworthy, they’re just poor first indicators now, but reading user reviews is still very much worth it imo. It just takes way longer to figure out whether a product is good/bad than it did 10 years ago. Once ai llm catch up with writing credible texts, then that method will be toast as well and then we’ll be really screwed when choosing a product.
And I kinda understand why they’re blocking new reviews. Trustpilot doesn’t have a way to verify if the reviewers are actual product users, so their system is very vulnerable to review bombing. It’s a catch 22 for them: damned if they suppress review bombs and damned if they don’t.
Trustpilot’s method could be better (Fe: they could allow reviewbombs to happen and show 2 scores, with and without), but what Google is doing is probably the worst possible way to go about it: On the chrome webstore page there is no indication whatsoever that anything is amiss. Atleast Trustpilot tells visitors to go check the news.
I actually can’t believe that I’ve been defending Trustpilot, they’ve always had a repuation of selectively removing reviews, but well, Google is now worse than them.
Trustpilot doesn’t have a way to verify if the reviewers are actual product users, so their system is very vulnerable to review bombing. Allowing review bombing can also harm their credibility. It’s a catch 22 for them: damned if they suppress review bombs and damned if they don’t.
Trustpilot’s method and/or communication could probably be better, but what Google is doing is the worst possible way to go about it: On the chrome webstore page there is no indication whatsoever that anything is amiss, Google is just silently removing all recent negative reviews. Atleast Trustpilot tells visitors that they’re temporarily not accepting reviews and that it’s because of recent news.