Dave the Diver. I had put down gaming because of tiredness and this game was such an unexpected joy of exploration and cute story for me. Easy to pick up and do a quick dive, decent progression based on a mix of skill and leveling up your character, and the writing was excellent. First game I 100% in forever and it was while playing it 30 minutes at a time.
Claim is also a later step in the process. The first step is prior authorization. So they could deny the prior auth that leads to work not being done which leads to no claim to count as a denial. Or a patient doesn’t submit the claim because it had a denied prior auth, so again no denied claim. 90% on claims is a terrible percentage.