Now that you mention it, there was that story about Air Canada’s chatbot misleading a customer which ended up costing them $800. 😔

Edit: I know, legal fees and such, but there didn’t appear to be any punitive component nor incentive to change course.

It was costing the administration around half a million dollars.

How? Surely this was put in place as a cost cutting measure. I mean, terminate it, sure. Pay actual humans. I just have questions.

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