Well yeah the AI support is just the next iteration of confusing telephone trees and long wait times. The direct hope is that they make it just convoluted enough that a chunk of people that they before would have to “waste money” serving and fixing whatever problem they had will instead just give up without opening them up to liability for denying service. Only now they can do it while hiring even fewer actual people to handle the cases that get through.

More like if we let gays get married the women-folk might have an option beyond being trapped in a marriage to a potentially abusive husband (them) the way God™ intended.

That’s what they’re scared of. That women might choose to be alone or “be gay” rather than be with them.