bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 10 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 10 days ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416

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