I’m gonna be generous and ascribe some of that to people not coping with stressful situations well, but I’m sure a lot of that is also just people who I’m amazed know how to put on their pants in the morning
Some of it is stress, but we get it just as much on the boring stuff too (we also handle a lot of the non emergency lines in my county) for things like a parking complaint where there’s nothing urgent going on and the caller is cool as a cucumber, they’re just completely clueless about anything I’m asking.
I’m gonna be generous and ascribe some of that to people not coping with stressful situations well, but I’m sure a lot of that is also just people who I’m amazed know how to put on their pants in the morning
Some of it is stress, but we get it just as much on the boring stuff too (we also handle a lot of the non emergency lines in my county) for things like a parking complaint where there’s nothing urgent going on and the caller is cool as a cucumber, they’re just completely clueless about anything I’m asking.