

Companies have been doing this for decades, maybe centuries. They would hire a ‘secret shopper’ to come in, order something, and fill out a checklist for corporate. It was done in department stores and fast food chains, any place that was a franchise where theire name was on the line. Some places hired companies to check up on people, some places just hired individuals. The fast-food chain I used to work at hired a neighbor paid them in free food.
Managers make people say it, and reports check to make sure managers are doing their jobs.
The really cool part about how we used to do it was we didn’t waste fuckloads of electricity/water to make sure managers were doing their jobs.

Source: I have a 5 digit slashdot user ID.
The world runs on lip service. I don’t love it either, but we’re here